Privacy Policy

Last updated: 10-Nov-2024

Introduction

GenAquarius (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with us in any other way. By using our services or visiting our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact Information: Name, email address, phone number, company name, job title.
• Service-related Information: Information about the IT services you request, including project details, preferences, and service history.
• Website Usage Information: IP address, browser type, operating system, pages visited, and other usage data collected through cookies and similar technologies.
• Billing Information: Credit card information, billing address, and other payment details (where applicable).

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide IT services: Deliver, maintain, and improve the services you have requested.
• To communicate with you: Respond to your inquiries, provide updates, and send you relevant information about our services.
• To process payments: Manage billing and process financial transactions related to our services.
• To improve our website and services: Understand how users interact with our website and enhance the user experience.
• To comply with legal obligations: Fulfill legal or regulatory requirements as needed.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, IT infrastructure providers, etc.). These providers are obligated to protect your information and can only use it for the purposes for which it was provided.
• Legal Requirements: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights or the safety of others.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccuracies in your personal information.
• Deletion: Request deletion of your personal information, subject to certain limitations.
• Opt-Out: Opt out of marketing communications by following the unsubscribe instructions in the email or contacting us directly.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and understand how visitors use our services. Cookies are small text files placed on your device that help us recognize your preferences and enhance website functionality. You can adjust your browser settings to reject cookies, but this may limit your ability to use certain features of our website.

For more information, please refer to our Cookie Policy.

8. International Transfers

If you are located outside the United States, please be aware that your information may be transferred to, and stored on, servers located in the U.S. By using our services or providing us with your personal information, you consent to this transfer.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

GenAquarius
[email protected]